PLEASE CHECK JUNK MAIL FOLDER
- Please check your JUNK mail folder first for our replies as many misunderstanding occurred due to our replies being filtered into your junk mail folder. We uses MS Outlook to store, search and monitor all your emails and our replies as we sell in many other sites (eBay.US, eBay.UK, eBay.DE, ebay.AU, eachnet.CN, Taobao.CN, Ruten.TW, eBid and Amazon).
PROBLEM(s) WITH ITEM RECEIVED OR ITEM NOT RECEIVE
- Please kindly write to us at sales@watches-bay.com if you encounter any problem. There could be an oversight or error in the listings or our services, and we are most willing to work with the buyers to correct the errors. We do value the customer experience and want our customer to have a happy & smooth transaction.
LOST IN MAIL / STRUCK IN CUSTOMS OR POST OFFICE
- 99.5% of our buyers received their
items within the timeline stated by us. However they are about 0.5% whereby the parcel could be delayed by :-
- Customs Clearance in your Country Office as watches are "taxable" item;
- Tight Security Checks for all incoming mails (terrorist treat)
- Temporary misplaced by the Post office;
- Airlines and Postal's strikes;
- Public holidays in the sending post or your country;
- Natural disasters such as typhoons or volcano irruptions.
Please see : countries with delays expected by DHL Global MailDo write to us and we will trace the parcel for you.
WHERE DO YOU SHIP TO?
- We ship to every part of the world.
HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
- We offer FREE SHIPPING to every part of the world.
HOW DO I BUY INSURANCE?
- We offer USD 2 INSURANCE for Full Compensation as watches tend to get Stolen/Lost during shipment especially during these bad times.
Kindly login to your PayPal account to make the US$2 to our PayPal account :
paypal@watches-bay.com.
RETURN POLICY & WARRANTY
- We want all customers to be happy with the watches they receive. We will
refund 100% Money Back if the item is not brand New or Original or is defective, kindly email us
at sales@watches-bay.com and returned the item within 14 days from the receipt date in original condition.
PACKING
- All our watches will be first bubble-wrapped or secured in its original box before packing them into a custom made die-cut box that can withstand up to 35kg of pressure on it.
SHIPPING METHOD
- All the watches will be shipped by Registered Airmail or FedEx EXPRESS with tracking number.
SHIPPING & DELIVERY TIME
- By FedEx Express :3-5 working days
- By Registered Airmail :normal
8- 15 working days+5
more working daysfor rural /
remote / outskirt area / village / provinces or Customs delay.
TRACKING NUMBER
- Your order is shipped from Singapore within 24 hours of payment (except Saturday, Sunday & Holiday) and the tracking no. will be send to your email address once the parcel is dispatch out.
CUSTOM DECLARATION
- Our Label program will
automatically marked the package as"Gift",
declare content as "Fashion watch" and
send it under personal name with
the following declare value:-
For Shipping by FedEx / DHL Express
For item that cost more than US$88 => We will Declare the Value NOT more than US$88 (except for watches above $600)
For item cost less than US$88 => We will Declare exact value of the watch + shipping.For Shipping by Registered Airmail
For item that cost more than US$88 => We will Declare the Value NOT more than US$88
For item cost less than US$88 => We will Declare the Value NOT more than US$48 - Note: Full Insurance coverage and Full Declaration for watches above
US$600. (This is because Insurance Coverage is based on the Declared Value)
WHY HAPPEN IF I PROVIDE THE WRONG SHIPPING ADDRESS
- If the shipping address given in your Paypal notification is wrong, please email the correct address to this email immediately :-
email : changeaddress@watches-bay.com
Subject : "Urgent : Change of address for Item ID xxxx , my User ID is xxxx"
Please ship the item to this correct Shipping Address :
xxx
xxx
1 YEAR LOCAL WARRANTY (Carry-In)
- We offer a * 1 Year Local Warranty (Carry-In) from the date of
purchase is provided by our in-house service center. Should the watch malfunction due to manufacturing defects
under normal use, it will be repaired without charge for a period of one year
from the date of purchase.
You need to send the watch back to our service center at your own expense together with:-
· the warranty certificate,
· proof of purchase (dated receipt or PayPal invoice) to the Service Center.
· payment of US25 (via PayPal) for the shipping and handling fee for return shipping of the repaired/serviced watch.
Please note that buyers will need to pay for sending the watch to our service centre. It goes the same for warranty provided by manufacturer; if you are buying from a watch shop in your area; you need to send the watch back to the watch shop or service center in your country at your own expense and also to pay for the return shipment fee.
